Week 7 - Introduction to Digital Automata

Introduction to Digital Automata

2) Write a one paragraph describing the Turing test and another paragraph describing an argument against the Turing Test, known as the about the Chinese room.

The turing test is a test of a machine's ability to show intelligent behavior.  For example, a computer engages in a natural language conversation with a human and than the computer will learn people to speaking that it sound is as same as human being.

 An argument that has been put forward against the Turing Test is known as the Chinese room.  According to John Searle said that in 1980 in his paper title 'Minds, Brains and Programs' which he had determined through experimentation (Wikipedia, 2011).  Searle argued that software could pass the Turing Test simply by mainpulating symbols of which they had not understanding.

In Wikipedia.Retrieved (14 May 2012 at 14:46) The Turing Test.From <http://en.wikipedia.org/wiki/Turning_test.>

3) Can virtual agents succeed in delivering high-quality customer service over the Web? Think of examples, which support or disprove the question or just offer an opinion based on your personal experience. 

Yes. I think a virtual agents can succeed in delivering high-quality customer service over the Web? As agents who want to earn profit, who will provide a good customer service.  They will provide a clearly and information and help the customer step by step to follow the instruction.  Until the customers willing to purchase a products.  Therefore, a virtual agents can delivering high-quality customer service.